Delivery

When will I get my order?

Usually, it takes 3–5 business days to fulﬁll an order, after which it’s shipped out. The shipping time depends on your location, but for apparel and posters it can be estimated as follows:

USA: 4–5 business days
Europe: 6–8 business days
Australia: 2–14 business days
International: 10–20 business days

The processing and shipping time for card decks, stickers, and accessories may be shorter or longer than the estimates above. I do my best, but only have two hands after all. 🙂

Will I get all of the items in my order at the same time?

It depends on what you order. Card decks, stickers, and accessories ship together and will ship separately from apparel and posters.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs oﬃce. Customs policies vary widely for every country so please check with your local customs oﬃce directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

Check your shipping conﬁrmation email for any mistakes in the delivery address
Ask your local post oﬃce if they have your package
Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post oﬃce or at your neighbor’s, get in touch with us at agentdash@retrofitcardshop.com with your order number.

If you did ﬁnd a mistake in your delivery address, we can send you a replacement order, but shipping and handling fees will be at your own cost.

Orders

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop a line at agentdash@retrofitcardshop.com.

I received a wrong/damaged product, what should I do?

Apologies if the product you ordered arrived damaged, or wasn’t the right item at all! To help resolve this for you quickly, please email me at agentdash@retrofitcardshop.com within a week’s time with photos of the damaged/wrong product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?

We don’t oﬀer returns and exchanges, but that doesn’t mean we’ll leave you hanging in the wind… If there’s something wrong with your order, please let us know by contacting me at agentdash@retrofitcardshop.com and we’ll sort something out.

Do you offer refunds?

Refunds are only oﬀered to customers that receive the wrong items or damaged items. If any of these apply, please contact us with proof of purchase and photos of wrong/damaged items within two (2) days of receiving your order. Please note that shipping costs are non-refundable.

Why haven’t I received my refund?

If you haven’t received your refund after 3-7 business days, please check your bank account or contact your credit card company, as refunds may take some time to fully process to your account. If you requested a refund but haven’t heard from us, please reach out again. I will do everything I can to correct an issue, but I only have so many eyes and hands to spare, so please be patient!

Can I exchange an item for a different size/color?

At this time, we do not oﬀer exchanges. Some items are made to order (stated in the product description when applicable), meaning I do not ship those products out with my own hands nor do I have a treasure chest with the stuff stashed away within reach. Therefore, please ensure that you double-check your desired size, variant, and so forth.

To be perfectly honest, I am unable to perform comprehensive quality control for items that are “made to order”. Therefore, though highly unlikely, please know that things can happen which escape my notice. I understand that this is a risk inherent in made to order goods, and I ask that you, my lovely patron, please understand the same before placing an order. If your made-to-order item arrives defective in some way, please alert me before laying blame. 👍

Additional note: when you purchase one of my items that is “made to order”, it gets made according to specs that you provide at the time of purchase. So if you’re bone tired, distracted, juggling a bunch of babies or whatnot, mayhaps complete your order later when you can provide full attention and accuracy. I cannot be made responsible if you mess up on your end. If you’ve read the sections above, you understand that there are circumstances that I am willing to work with you in the event of justifiable correction. With that said, carry on!

Though rare, it’s possible that an item you ordered was mislabeled at shipment. If that’s the case, please let us know at agentdash@retrofitcardshop.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.

Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Returned by Customer – Please do not send your purchase back to the manufacturer. Contact us at agentdash@retrofitcardshop.com before attempting to return any items. We do not refund orders for buyer’s remorse. A request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.